Frequently Asked Questions

  • What is Norton ConnectSafe?

    Norton ConnectSafe is a cloud-based Web filtering service that helps protect you from accessing malicious sites and sites with unwanted or offensive content, based on filtering policies you select.

  • How does it work?

    The Domain Name System (DNS) is like a phone book. Each time your computer visits a Web site, it needs to get the IP address of the site (computers only connect to IP addresses, not human-friendly names). When using Norton ConnectSafe, you get these IP addresses quickly, plus Norton ConnectSafe performs a quick check on each site to make sure that the requested Web site is safe. If the requested Web site is unsafe, you will see a warning that includes information on why we rated the site as dangerous. This site rating comes from our Norton Safe Web database, which can be accessed at http://safeweb.norton.com/. Norton Safe Web processes billions of requests each day to deliver ratings to millions of users when they are browsing or searching on the Internet.

  • Where does Norton ConnectSafe get its security information from?

    Norton ConnectSafe leverages the Norton Safe Web database. Safe Web contains information on millions of sites and it is queried billions of times each day. Norton ConnectSafe is updated every few minutes with the latest site rating information.

  • How does Norton ConnectSafe Web content filtering work?

    Norton ConnectSafe uses the Web content categorization data from our own Symantec RuleSpace service. Our content categorization data include more than 50 million Web sites covering 23 different languages.

  • It looks like Norton ConnectSafe is blocking my site. Where can I go for help?

    To request re-evaluation of your Web site, please visit http://safeweb.norton.com/help/site_owners. You will need to create a Norton Account and complete the site owner validation process in order to submit a re-evaluation request.

  • Which content filtering policies are available for home and personal use?

    The following three pre-defined content filtering policies are available for home and personal use:

    Policy 1: Security (199.85.126.10 and 199.85.127.10) This policy blocks all sites hosting malware, phishing sites, and scam sites. To use Policy 1, you should configure the DNS settings of your home router or Web-enabled device to use the following Norton ConnectSafe IP addresses: 199.85.126.10 and 199.85.127.10.

    Policy 2: Security + Pornography (199.85.126.20 and 199.85.127.20) In addition to blocking unsafe sites, this policy also blocks access to sites that contain sexually explicit material. To use Policy 2, you should configure the DNS settings of your home router or Web-enabled device to use the following Norton ConnectSafe IP addresses: 199.85.126.20 and 199.85.127.20.

    Policy 3: Security + Pornography + Other (199.85.126.30 and 199.85.127.30) In addition to blocking unsafe sites and pornography sites, this policy also blocks access to sites that feature mature content, abortion, alcohol, crime, cults, drugs, gambling, hate, sexual orientation, suicide, tobacco or violence. To use Policy 3, you should configure the DNS settings of your home router or Web-enabled device to use the following Norton ConnectSafe IP addresses: 199.85.126.30 and 199.85.127.30.

  • Can I customize my own content filtering policy?

    Custom content filtering policy is not available. You can choose from three pre-defined content filtering policies that have been set up for home and personal use (see Which content filtering policies are available for home and personal use?).

  • How do I set my DNS settings on Windows?

    1. Open the Control Panel from your Start menu.
    2. Click Network Connections and choose your current connection.
    3. On the General tab of the Connection Status screen, click Properties.
    4. On the General tab of Connection Properties, scroll down and select Internet Protocol (TCP/IP), then click Properties.
    5. On the General tab of Internet Protocol (TCP/IP) Properties, select Use the following DNS server addresses, then enter the two Norton ConnectSafe IP addresses for the content filtering policy you would like to use (see Which content filtering policies are available for home and personal use?).
  • How do I set my DNS settings on a Mac?

    1. From the Apple menu, open System Preferences, or click the Preferences icon in the dock.
    2. Click Network.
    3. Select your current network connection. Hint: It has a green dot next to it.
    4. Click Advanced.
    5. Click the DNS tab.
    6. Click the Plus (+) button below the DNS Servers area and add both Norton ConnectSafe IP addresses for the content filtering policy you would like to use.
    7. Click the OK button.
    8. Repeat steps 3-7 for each network connection (Airport, Ethernet, etc).
    9. Close the Network window. You are now using Norton ConnectSafe.
  • Do I need software?

    No software installation is needed to use Norton ConnectSafe. All you need to do is to configure your router's or Web-enabled device's DNS settings to use Norton ConnectSafe IP addresses.

  • How much does it cost?

    Usage of Norton ConnectSafe is free for home and personal use.

  • What languages does Norton ConnectSafe support?

    Currently Norton ConnectSafe service is available only in English. Future versions of Norton ConnectSafe may support other languages.

  • Where are Norton ConnectSafe servers located?

    We are continually working on adding more servers to the global Norton ConnectSafe network. At the moment, Norton ConnectSafe servers are hosted at 17 data centers across the world.

    Below is the list of Norton ConnectSafe data centers:
    North America: Ashburn (VA), Chicago (IL), Dallas (TX), Los Angeles (CA), Miami (FL), New York (2 locations), Newark (NJ), and Seattle (WA).
    Europe: Amsterdam (2 locations), Frankfurt (DE), and London (UK).
    Asia: Hong Kong, Singapore, Sydney, and Tokyo.

    Click here to view the Norton ConnectSafe Network map.

  • Can I use Norton ConnectSafe on my smart phone?

    Norton ConnectSafe protection is available on a smart phone when connected to a WiFi network. If you are technically savvy and your device supports it, you can change your smart phone's WiFi DNS settings to use Norton ConnectSafe.

  • I want to use Norton ConnectSafe all the time on my smart phone, not just when I am connected to a WiFi hotspot. How do I make this work?

    Currently Norton ConnectSafe protection is only available when connected to a WiFi network. Norton ConnectSafe protection is not available for over-the-air Web access from your carrier.

  • Does Norton ConnectSafe make my Web browsing faster?

    Everyone will have a different experience, but many users find that Norton ConnectSafe performs better and is more reliable than their default DNS provider. In fact, a number of serious DNS outages recently have provided even more reasons to switch to Norton ConnectSafe and ensure a reliable, fast Internet experience.

  • If I have Norton ConnectSafe do I need any other security solution?

    Norton ConnectSafe only provides basic security and content filtering and is not a substitute for a full, multi-layered, client-based security solution such as Norton Internet Security or Norton 360. For devices that may not have client security solutions available (some tablets, TVs, smart phones, etc.), Norton ConnectSafe provides some protection for your family from unwanted or offensive content.

  • Where can I go for support for Norton ConnectSafe?

    Please post your questions and comments on the Norton Forum:
    http://community.norton.com/t5/Other-Norton-Products/bd-p/other or contact us at connectsafe@symantec.com