Norton ConnectSafe End of Life FAQ

    Important: On November 15th, 2018 , Norton ConnectSafe is being retired and will no longer be available for use. Please see the FAQ below to help answer your questions related to this announcement.

  • 1. What does it mean that Norton ConnectSafe is being retired?

    By retiring Norton ConnectSafe, the service will be terminated for use or support. If you are a current user, you can keep using your service through the end of service date November 15th, 2018. After this date ConnectSafe will no longer be available for use.

  • 2. Why is Norton ConnectSafe being retired?

    ConnectSafe is being retired due to shift in Symantec’s business focus and investment.

  • 3. What will happen after ConnectSafe is retired? Will I experience any interruption in my internet service, if so, what do I need to do to prevent this from happening?

    Yes, you may experience interruption in browsing or receive “site not found” errors following ConnectSafe service retirement. To prevent this, it’s important to follow the steps to remove ConnectSafe settings from your device, click here to see the instructions.

  • 4. Does Norton have a replacement product in place of ConnectSafe?

    There’s no direct replacement for ConnectSafe within Norton’s product portfolio. However, we offer a variety of products and services to protect you online. Click here to explore!

  • 5. I have other questions and need help, where can I go?

    Our Norton Support agents are happy to assist you and answer any other questions you may have. Click here to contact us.